The Selangor Water Supply Company SYABAS received 506,590 complaints last year.
The complaints, made through its customer service call center PUSPEL, were about burst or leaking pipes and quality of water and the like.
Executive director for corporate affairs Abdul Halem Mat Som said the complaints were from users in Selangor, the Federal Territory and Putrajaya and were attended to promptly.
SYBAS refers to users who report faults as "caring callers" because "they enable us to take immediate action," Abdul Halem said.
"We are very grateful to them and touched by their support," he told reporters after presenting "caring caller" prizes to 30 users who rang up PUSPEL at 1800-880-5252 between July and December last year.
The programme to reward "caring callers" was started in 2005, with five selected every month. - BERNAMA
The complaints, made through its customer service call center PUSPEL, were about burst or leaking pipes and quality of water and the like.
Executive director for corporate affairs Abdul Halem Mat Som said the complaints were from users in Selangor, the Federal Territory and Putrajaya and were attended to promptly.
SYBAS refers to users who report faults as "caring callers" because "they enable us to take immediate action," Abdul Halem said.
"We are very grateful to them and touched by their support," he told reporters after presenting "caring caller" prizes to 30 users who rang up PUSPEL at 1800-880-5252 between July and December last year.
The programme to reward "caring callers" was started in 2005, with five selected every month. - BERNAMA
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