KUALA TERENGGANU, Sept 22 (Bernama) -- Syarikat Air Terengganu Sdn Bhd (SATU) today launched its hotline, 1-300-88-2111, to provide more efficient and effective service to consumers.
Terengganu Menteri Besar Datuk Seri Ahmad Said said besides helping them improve their services through complaints on water supply, billing and water meters, consumers were also urged to use the hotline to report damaged or leaking pipes to overcome the problem of non-revenue water (NRW) faced by SATU.
"Last year, SATU recorded 39.39 per cent NRW, and this year the state government has demanded that the problem be resolved to reduce costs borne as a result," he said.
He said this at a news conference after launching the hotline and witnessing the signing of an agreement between SATU and VADS Berhad at Ri-Yaz Heritage, Pulau Duyong, here today.
Also present were SATU chief executive officer (CEO) Husain Embong and VADS Berhad CEO, Ghazali Omar.
Meanwhile, Ahmad said the state government had approved an allocation of RM1.7 million to replace badly leaking pipes, which had resulted in NRW rates to drop to 37.35 per cent until July.-- BERNAMA
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